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Set Up Main Line Number in Admin Console

Updated: 12/11/2025

Objective

Set up your main line number in Admin Console.

Applies To

  • Admin Console
  • Main Line Number

Procedure

  1. Log in to Admin Console.
  2. Click Sites.
  3. Click Edit (pencil icon) to the right of your site.

    2019-08-19_13-47-40.png
  4. Confirm your site details.
  5. Under Voice Service Settings, select your Main Line Number.

    2019-08-19_14-02-45.png

    Note: If you want to use the Main Number for the Caller ID for all users in your organization, click the toggle to On (green).
  6. Click Save.
    Note: If no number is assigned to ring groups (e.g., in the instance of overflow ring groups), then it will use the Site Main Number to make calls out. Ensure the Site Main Number is set, or it will fail to forward calls to external numbers on ring groups.

Additional Information

Your mainline number is the number that will be associated with your site, the location of your business. Admin Console will be pre-set with one site, which can be configured with the mainline number if you provided it at the time of purchase. However, this number needs to be assigned to a user or a service, such as an Auto Attendant or a Ring Group. You can also set up your mainline number after your site has been created.
 
Question: How to forward calls from a main phone number to an additional phone number?
Answer: This depends on your configuration:
  • You can update your Auto Attendant to forward calls to a Ring Group, where multiple phone lines will ring.
  • If you don't have an Auto Attendant set up for your main line, you can create a Ring Group and have all calls that come into the main line forwarded to that Ring Group.
  • If you need calls from the main line to be forwarded to an internal/external number, you can use the custom forwarding rules in the Admin Console.