Lost Connection Alert in 8x8 Agent Workspace

Updated: 04/03/2024

Symptom

8x8 Contact Center agent observes a lost connection alert in the 8x8 Agent Workspace.

Applies To

  • 8x8 Agent Workspace

Resolution

Check the ISP or network the impacted user is on.

Cause

If the issue impacts remote agents, this points to a local network or ISP connectivity issue. This is generally due to a local network or ISP issue.