Symptom
In the 8x8 Voice for Teams admin portal, holding down Alt+Shift on your keyboard and clicking the Sync Now button to initiate a diagnostic sync process no longer results in the creation of a diagnostic sync log in the Sync Jobs area. Only a standard sync log is created after completed sync operations.
Applies To
- 8x8 Voice for Microsoft Teams
- 8x8 Phone App
- Sync Now
- Next Gen Teams Sync
- Auto Sync
- Diagnostic Sync
Resolution
This is expected behavior with the implementation and enablement of the Next Gen Teams Sync option in the Voice for Teams admin portal in the Services > Teams tab, which is a prerequisite for enabling the Auto Sync feature.
The sync job information currently provided with the enablement of the Next Gen Teams Sync will receive enhnacements at a future date, to be determined.