Objective
Change voicemail email notification settings for a user or call queue.
Applies To
- 8x8 Work
- Admin Console
Procedure
Users
- Log in to Admin Console.
- Select Users.
- Select Edit (pencil icon) to the right of the User you wish to edit.
- Select Voicemail Settings.
- Select your notification preference from the drop down menu.
- Disable Notification = No notifications
- Notification only = Sends a notification that the user has received and email. (The user need to check the voicemail in the application directly)
- Attachment only and delete original voicemail = Sends email with voicemail attachment and deletes the voicemail from the users extension
- Attachment only = Sends email with attachment and leaves voicemail on the users extension for later access via application
- Enter the email address to be notified.
- Select Save.
Note: Voicemails left via a Ring Group will show the Ring Group's name then VM at the beginning of the email Subject. Voicemails left directly on a user's extension will display VM exclusively.
Call Queue
- Log in to Admin Console.
- Select Call Queue.
- Select Edit (pencil icon) to the right of the Call Queue you wish to edit.
- Select Voicemail Settings.
- Select your notification preference from the drop-down menu.
- Disable Notification = No notifications
- Notification only = Sends a notification that the user has received an email. (The user needs to check the voicemail in the application directly)
- Attachment only and delete original voicemail = Sends email with voicemail attachment and deletes the voicemail from the user's extension
- Attachment only = Sends email with attachment and leaves voicemail on the user's extension for later access via the application
- Enter the email address to be notified.
- Select Save.