Question
How many free outbound SMS or MMS can I send per month?
Applies To
- US and Canada, Only
- SMS
- MMS
- X Series Licenses
Answer
The following assumes that your account has already been enabled for sending outbound SMS and MMS.
The free outbound SMS and MMS allowance per month is equal to the total number of X2 and higher licenses on your 8x8 account, multiplied by 50. The total is pooled at the account level, meaning that all SMS-assigned users have access to the entire allowance, so individual users are not limited to 50 outbound messages.
- Outbound messaging usage within this allowance will incur no usage charges.
- Outbound messaging usage in excess of this allowance will incur usage charges.
- The usage allowance is reset at the beginning of each billing cycle, so any unused message counts are not carried over from month to month.
- Inbound messages are not charged.
Additional note regarding X1 licenses in US & Canada:
- X1 licenses support outbound SMS using a metered per-message billing model.
- X1 licenses do not add to the message allowance pool created by the presence of X2 and higher licenses on the same account. However, sent X1-licensed messages will subtract from a pooled allowance (if one exists) before metered charges occur.
Additional Information
For more information, see SMS Campaign Registration Admin Console Configuration and 8x8 SMS/MMS Billing Quick Guide.