When Using 8x8 Work for Desktop Other Application Volume is Lower

Updated: 06/14/2024

Symptom

When on an active call in 8x8 Work Desktop, other applications will have lowered or no volume.

Applies To

  • 8x8 Work Desktop
  • Windows OS

Cause

This is normal behavior and is not caused by 8x8 app, but by Windows.

Side note:

You can actually change this behaviour by following these steps:
  1. Go to Control Panel from the Windows Start Menu
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2. From the Control Panel go to Hardware and Sound
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 3. From Hardware and Sound go to Sound
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4. From Sound go to Communications and modify the rule "When Windows detects communications activity:" to "Do nothing" or the preferred volume reduction.
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5. Make sure you hit "Apply" to save the changes and that's it!