What's New?
Check out the features and enhancements in our latest release.
- 8x8 Supervisor Workspace Guide (beta)
- 8x8 Agent Workspace Guide
- 8x8 Contact Center Release Notes
- 8x8 Auto Dialer - Feature guide
- 8x8 Storage and Retrieval - Feature guide
- 8x8 Contact Center SMS - Feature Guide
- 8x8 Contact Center - Social Media Integration
- 8x8 Analytics for Contact Center 2.9.0 Release
Technical Requirements and Recommendations
Prepare your network and agent workstations to interoperate with your 8x8 Contact Center.
- Technical Requirements |
PDF - Supported SIP Phones
- Headset Recommendations
- What is an 8x8 Contact Center Platform Switch?
- 8x8 Contact Center Platform URL Guide
- 8x8 Co-Browsing
For Administrators
Learn how to configure your contact center and get it running quickly.
- Configuration Manager Guide 9.14 | PDF
- Configuration Manager Guide 9.13
- Post Call Survey - Feature Guide
- Set up Contact Center Schedule
- Define Password Policies
- Roles and Administrators
- Create Groups and Add Agents
- Activate 8x8 Agent Workspace
- Set up Queues
- Set up Channels
- Create Intelligent IVR
- Configure Local CRM
- Configure a Preview, Progressive, and Predictive Dialer
- Set up: Status Codes / Transaction Codes / Outbound Codes
- Set up Chat Design
- Set up Wallboards
- Set up Maintenance and Service Notifications
- Set up Post Call Survey
- Get Remote Customer Assistance
For Agents
Learn how to process contact center interactions using phone, chat, and email channels.
- 8x8 Agent Workspace Guide
- Agents - Get started
- Work with codes
- Process phone calls
- Process voicemail interactions
- Process chat interactions
- Process email interactions
- Customer Experience Guide for Agents
- Manage your customer data
- Chart the customer experience
For Supervisors
Learn how to manage and monitor your contact center agents using tools designed in your Supervisor Console.
- Agent Workspace Supervisor Guide
- Manage FAQs
- Create Historical Reports
- Monitor Agents
- Chart the Customer Experience
- 8x8 Analytics for Contact Center
- Customer Experience Guide for Supervisors
For Developers
Check out our APIs for 8x8 Contact Center.
- 8x8 Case and Contact Management API
- 8x8 CRM API
- 8x8 Contact Center Statistics Reporting API
- 8x8 Contact Center Recordings and Chat Transcripts API
- 8x8 Contact Center Web Callback API
- 8x8 Contact Center Click-To-Dial API
- 8x8 Contact Center External IVR API
- Real Time Statistics Reporting API for 8x8 Contact Center
- 8x8 Contact Center Recording Control API
- 8x8 Contact Center Tenant Schedule API
- Contact Center Embedded Chat API
- 8x8 Contact Center Data Augmentation API
CRM Integrations
We integrate with external CRMs such as Salesforce, NetSuite, Zendesk, and more. Learn how to integrate your contact center with the CRM of your choice.
- 1CRM Integration: 8x8 Contact Center for 1CRM - Agent Guide
- Agile CRM Integration: 8x8 Contact Center for Agile CRM - Agent Guide
- Custom CRM Integration - Configuration Guide
- Copper Integration
- Freshdesk Integration
- HubSpot Integration
- Microsoft Dynamics Integration
- NetSuite Integration
- Pipedrive Integration: 8x8 Contact Center for Pipedrive - Agent Guide
- Salesforce Integration
- ServiceNow Integration
- SugarCRM Integration
- 8x8 Contact Center for Vtiger - Agent Guide
- Zendesk Integration
- Zoho Integration: 8x8 Contact Center for Zoho - Agent Guide
Additional Resources
In addition to the resources described above, we have published separate versions of the following core guides for customers using 8x8 Unified Login and Unified Login with 8x8 Work.
8x8 Contact Center Unified Login: For 8x8 Contact Center customers who have opted for 8x8 Unified Login.
8x8 Contact Center Unified Login with 8x8 Work: For 8x8 Contact Center customers who have opted for 8x8 Unified Login with 8x8 Work features.
Previous Releases
- 8x8 Contact Center 9.13 Release Notes
- 8x8 Contact Center 9.12 Release Notes
- 8x8 Contact Center 9.10 Release Notes
- 8x8 Contact Center 9.9 Release Notes
- 8x8 Contact Center 9.8 Release Notes
- 8x8 Contact Center 9.7.3 Release Notes
- 8x8 Contact Center 9.7.1 Release Notes
- 8x8 Contact Center 9.6 Release Notes
- 8x8 Contact Center 9.5.2 Release Notes
- 8x8 Contact Center 9.5 Release Notes
- 8x8 Contact Center 9-4 Release Notes
- 8x8 Contact Center 9.4.1 Release Notes
- 8x8 Contact Center 9.4.3 Release Notes
- Single Tenant Global Reach Overview
8x8 Contact Center 9.0
8x8 Contact Center 8.4
- 8.4 General Release Guide
- 8.4 Unified Login Release Guide
- 8.4 Unified Login with 8x8 Work Release Guide
8x8 Contact Center 8.1