Create an Auto Attendant Greeting in 8x8 Admin Console

Objective

Applies To

• Admin Console
• Auto Attendant

Procedure

1. Log in to Admin Console.
2. Click Auto Attendants.
3. To create a new Auto Attendant and then record a greeting, select Create Auto Attendant. If you wish to record a greeting for an existing Auto Attendant, click Edit (pencil icon) to the right of your chosen Auto Attendant.
4. Select the menu you wish to create a greeting for in the Call Handling Menus section.
   • Note: You must select a Site for your Auto Attendant in order to view this menu.
5. You have 3 options:
   • For Use Text-to-Speech - This is a prompt command which is read out as an automated voice and then click Save
   • For Skip Playing Prompt: This bypasses any greetings and forwards to the menu. After selecting, click Save.
   • For Play Audio: Click Select File and proceed to step 6.
     
     
6. Click + Create Audio Files.
7. Select By Calling a Number to Record from the pop-up menu.
8. Enter the Name for the recording and the Phone Number or Extension you wish to call.
9. Click Call Now. This will call the number you have entered in this field.
10. Record your greeting.
11. Save your recording.
12. Wait for the system to confirm your file has been successfully uploaded. 
13. Click Finished only after you have received the confirmation.
14. End the call.