Forwarding Calls in 8x8 Work for Desktop

Updated: 04/15/2024

Objective

Set forwarding rules for calls in Work for Desktop 
.

Applies To

  •  Work for Desktop 

Procedure

Forwarding rules for all calls directed to your own extension can be set within Work for Desktop 
and $${workm} 
.

X Series

  1. Open Work for Desktop.
  2. Select Settings > Account Settings.
  3. Navigate to Call Forwarding Rules.
  4. Check or uncheck any boxes as needed to turn on or off the default Call Forwarding Rules.
  5. To create a custom forwarding rule, select +Add New Rule
    Screen_Shot_2021-07-30_at_12.09.01_PM.png
     
  6. Complete all details for the custom rule. 
    Screen Shot 2 2021-07-30 at 12.10.45 PM.png
  7. Select Save.
Be sure your forwarding rules do not conflict with any rules set on your deskphone.

Video Guide

Watch a demonstration of how to use Call Forwarding in {{workd}} and {{workm}}.