Creating or Amending Outbound Phone Codes on 8x8 Contact Center

Updated: 07/11/2024

Objective

Set up Outbound Phone Codes in 8x8 Contact Center.

Applies To

  • 8x8 Contact Center
  • Configuration Manager for Contact Center
  • Phone Codes

Procedure

  1. Log in to Configuration Manager for Contact Center.
  2. Select Outbound Phone Codes.

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  3. Click Add to create a code list.

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  4. Fill in the Name, language and tick the active box.

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  5. Click Save.
  6. Click Add under the Codes tab.

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  7. Tick Active to enable the code, Fill in the Text of the code, Report Text, Select a Queue.

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  8. Double Click on the Calling line identifier blue word/number.

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  9. Choose a channel number from the Calling Line ID list box that opens.

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  10. Repeat steps 6-10 until you have all the codes/numbers you want set up.
  11. Press Save.
  12. Click Assignments Tab.

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  13. Select the Groups that are to use the code list.

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  14. Press Save.

Amending an Already Set Up Code

  1. Log in to Configuration Manager for Contact Center.
  2. Select Outbound Phone Codes.

    clipboard_e7cb969c66dcd9e9dff0b863950ad88d4.png
  3. Select the Code list you want to amend and edit it.
  4. Go to Codes tab.
  5. Add/delete/deactivate any codes you need.
  6. Go to Assignments tab.
  7. Adjust as needed the groups to use the codes. 
Note: Agents will need to select the appropriate code from their outbound code list to show the number they want to use as their outbound dial code.