Objective

Applies To

• 8x8 Contact Center
• Configuration Manager for Contact Center
• Phone Codes

Procedure

1. Log in to Configuration Manager for Contact Center.
2. From the left menu, select Outbound Phone Codes.
   
   
3. Select +Add to create a code list.
   
   
4. Fill in the Name, language, and check the Active box.
   
   
5. Select Save.
6. Under the Codes tab, select +Add.
   
   
7. Check Active to enable the code.
8. Fill in the Text of the code, Report Text, and select a Queue.
   
   
9. Double-click on the Calling line identifier blue word/number.
   
   
   
10. Select a channel number from the Calling Line ID list box that opens.
    
    
11. Repeat steps 6-10 until you have all the codes/numbers you want set up.
12. Select Save.
13. Select the Assignments tab.
    
    
14. Select the Groups that are to use the code list.
    
    
15. Select Save.

Amending an Already Set Up Code

1. Log in to Configuration Manager for Contact Center.
2. From the left menu, select Outbound Phone Codes.
   
   
3. Select the Code list you want to amend and edit it.
4. Go to the Codes tab.
5. Add/delete/deactivate any codes you need.
6. Go to the Assignments tab.
7. Adjust as needed the groups to use the codes. 

Note: Agents will need to select the appropriate code from their outbound code list to show the number they want to use as their outbound dial code.