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Assigning Roles to an X Series User

Updated: 01/22/2026

Objective

Assign one or more roles to a user in the 8x8 Admin Console using Role-Based Access Control (RBAC).
 

Applies To

  • 8x8 Admin Console
  • Role-Based Access Control (RBAC)
  • Users with the Admin role and appropriate permissions
 

Prerequisites

Before assigning roles, ensure the following:
  • You are logged in as an Admin with permission to manage roles.
  • The target user already has a license assigned.
    If a user does not have a license, saving the role assignment may fail.
 

Procedure: Assign a Role to a User

  1. Log in to the 8x8 Admin Console.
  2. Click Menu (three horizontal lines) in the top-left corner.
  3. Select Roles & permissions.
  4. Click the Assignments tab.
  5. Click + Create assignment (top-right corner).
  6. Complete the required fields:
    • Assign to: Select the user.
    • Role: Select the role to assign.
    • Scope: Select the scope for the role.
      • Multiple roles and scopes can be included in a single assignment.
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Out of the Box 8x8 Admin Console Roles

The roles below are available for assignment by default in your administrative console.
Role Definition
Super Admin A Super Admin role offers full access to 8x8 Admin Console users, workgroups, and the ability to access and assign sensitive permissions such as Company Call Recording access. Grant and create API credentials. 
Audit Management Admin The Super Admin must assign this role, which grants access to auditing chat conversations.
Company Admin
A Company Admin role offers full access to Admin Console users, workgroups, and beyond
IT Admin
An IT Admin role offers access to users and workgroups in Admin Console. This allows them to create and manage users and their workgroup permissions.
VCC Admin*
A VCC Admin role offers access to the Configuration Manager for the Contact Center application only. The role will not have access to Admin Console. They can configure their contact center using the Configuration Manager for Contact Center app. They are unable to add users or assign licenses to users.
My8x8 Admin
An My8x8 Admin role offers access to the 8x8 Support Portal. Access to 8x8 Billing and Orders (as well as Support case submission privileges) in the 8x8 Support Portal (My 8x8).
Basic User
For internal 8x8 use when migrating from legacy systems.
Note: The VCC Admin role is only available to customers whose service package includes 8x8 Contact Center.
Result:
The new role assignment appears in the Assignments list.
 

Permission and Access Issues

Depending on your role and permissions:
  • Some fields may be disabled (grayed out).
  • Certain tabs or tiles may not be visible.
Example:
If you attempt to manage phone numbers but do not see the Phone Numbers tile, you do not have the required permissions.
 

Important Notes

  • Admins cannot assign permissions to themselves. They can only assign permissions to other users.
  • Default (out-of-the-box) 8x8 Admin roles define what actions each role can perform.
 

Troubleshooting Permission Issues

If you cannot complete role assignments:
  1. Contact your system administrator and request permission changes.
  2. If you are unsure who the system administrator is, contact your IT department.
  3. Note: 8x8 Support cannot modify roles or permissions without the primary admin's approval.
If you are a primary admin or previously had access:
  • Clear your browser cache and history.
  • Try again.
  • If the issue persists, contact 8x8 Support.
 

Multiple Account Warning

If you have access to more than one admin account:
  • Confirm you are logged into the correct account.
  • Accounts with fewer permissions may not have access to all features.
 

Additional Information

  • If a user requires access to additional 8x8 services (for example, adding Contact Center access alongside 8x8 Work), a system administrator must update the user’s license.
  • If a user leaves the organization:
    1. Remove the user’s license.
    2. Deactivate the user and their line. See Offboarding Users.
 

Related Documentation

Refer to the comprehensive guide on Managing Roles and Permissions in 8x8 Admin Console for detailed role definitions and best practices.