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Check the Status of a Port Request in Admin Console

Updated: 10/21/2024

Objective

View the status of a number transfer request in Admin Console.

Applies To

  • Admin Console
  • Number Porting

Procedure

  1. Log in to 8x8 Admin Console.
  2. Click Phone Numbers.
  3. The status of the number will be visible in the Number Status column. However, it will only show numbers in the Pending or Failed state.
    • Pending numbers will have the estimated completion date listed below their status, if N/A is displayed we are still waiting on a response from your former provider
    • Failed numbers will be listed with a brief explanation of why the porting request failed.
  4. For a more comprehensive look at number transfer status, select Porting Status in the Filters menu on the left of your screen. Check the boxes to filter by the following options:
    • Porting Complete - Successfully ported numbers
    • Porting Failed - Unsuccessful number transfer attempts
    • Porting Pending - Numbers in the process of being transferred
    • Pre Porting - This is not an active porting status. Number in this status have been linked to a temporary number in preparation for raising a port request - but no port request has yet been submitted. When the port request is raised, this number will stay linked to the same temporary number.