Resend the 8x8 User Welcome Email via Admin Console


Resend an informational Welcome Email to any of your users via 8x8 Admin Console.

Applies To

  • Admin Console
  • User Welcome Email
  • 8x8 X Series
  • 8x8 Editions


When a new user profile is assigned an extension in Admin Console, an introductory email is sent to the user associated with that profile. This email contains the user's:
  • Extension Number
  • Phone Number
  • Device Activation Code
  • Username
  • Link to setup Account
Admin Console allows administrators to resend these messages, in case they are deleted or get lost in a user's inbox.
  1.  Log in to Admin Console.
  2. Click Users.
  3. To the right of the user you need to send the Welcome Email to, click More Options (three dots). To send the welcome email to multiple users at once, select the necessary users then click More Options.
  4. Click Send Welcome Email.
  5. The user will receive a new Welcome Email at the email address associated with their User Profile.

Additional Information

If your user does not have an extension assigned, they will not receive a welcome email and you will not be able to resend it.