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Contact 8x8 Technical Support

Updated: 11/14/2025

Overview

If you are unable to find answers here in the 8x8 Support Knowledge Base, you can contact us via any of the methods below.
8x8 Technical Support is available 7 days a week via web case, chat, and phone!
Note: The hours and availability of Technical Support depend on your contractual agreement.

Eligible Services

Customers of the services listed below qualify for live assisted support.
  • 8x8 X Series (excluding 8x8 Express)
  • 8x8 Editions
  • 8x8 Work for Desktop or Mobile
  • 8x8 Contact Center

Ask Otto!

The fastest way to get help with any 8x8 product or service question is to ask Otto, our AI-powered Virtual Assistant. Otto is available in the bottom right-hand corner of this Knowledge Base site, as well as in the 8x8 Customer Portal (My 8x8) and the 8x8 Admin Console for X Series and Editions customers.
Otto is great at helping with most issues—and if it can't, it will connect you to an expert who can!
Note: Escalation to live support from Otto is available to 8x8 customers only. Your path to the best help via Otto may vary depending on the 8x8 services you use and the location from which you access them (the Knowledge Base, Admin Console, Community, or Support Portal). 

Create a Case Online

You can easily create a support case 24 hours a day through the 8x8 Support Knowledge Base. Click Get Support in the upper right corner of this page (or any page on the Knowledge Base) to begin creating a new case.
  1. Log in to your 8x8 Application Panel.
  2. Click My 8x8.
  3. Click Support.
  4. Click Create New Case on the right-hand side of the page (just above where your cases are listed).

  5. Fill in the Case Form presented.

  6. Click Submit Case.
You will be provided with a Case ID, and 8x8 Support will reach out for more information, if necessary.
At any time while the case is open, you may view your cases and add additional information. See View and Manage Cases in the 8x8 Support Portal.
Note: If you are experiencing multiple issues, create a separate case for each issue.

Call Support

Note: When call volumes are high, we automatically channel phone requests to Otto, our A.I.-powered Virtual Assistant, on support.8x8.com. This lets you avoid excessive wait times and choose to chat with a live agent.
If you are contacting us regarding an existing support case, please have your Case ID Number ready. In order to provide you with the utmost security, account questions and change requests will require your passphrase. See What is my passphrase?

US

  • From within the US: 1-888-898-8733
    • When prompted, press 1 for Support menu
      • For General Support press 1
      • For Technical Support press 2
      • For Number Porting press 3
  • From outside the US: 1-408-687-4120

Non-US Regional

  • Australia: +61 1300 088 917 (+61 1800 648 574)
  • New Zealand: +64 (0)800 452 545
  • UK: +44 207 096 6060
  • France:  +33 1 57 96 03 61
  • Japan: +81 3-4578-9032 
  • Thailand: +66 2 026 8209
  • Philippines: +63 2 8271 3494
  • Singapore: +65 3158 8675