Get Support
8x8 Status
My Services Express Jitsi as a Service 8x8 Connect 8x8 Work for Web
8x8 Community

View Call History on Poly Desk Phones

Updated: 12/12/2025

Objective

View missed, received, or placed call logs from the Poly desk phone.

Applies To

  • Poly VVX Desk Phones

Procedure

VVX 100/200/300/400 Models

There are several ways to view these logs; all options are listed below.

Directory

  1. Go to the main menu of the Poly device by pressing the home button.
  2. From the options, select Directories.
  3. Go to Recent Calls.
  4. This will provide you with a list of all the types of calls, which can be filtered.
    • To filter select type from along the bottom and this will give you a list to pick from, upon selecting it will filter the list.

Directional Pad

  1. From the phone's physical interface, you will see a directional pad with a button in the center.
  2. By selecting the directions below, the types of calls will be displayed.
    • Left - Received Calls
    • Right - Placed Calls
    • Down - Missed Calls
  3. To return to the main screen from any of the lists, press left on the directional pad.

Callers Shortcut

Across the bottom of the screen, you will see the option for Callers.
  • If not, view 'Select More' to give you further options.
  • This will only give you a list of received calls.

VVX 500/600 Models

Clock

From the top left corner, there is a button with a clock on it. Clicking this will provide you with a comprehensive list of all the calls.
Tip: To filter by specific call types, click the button with the filter symbol located at the top of the screen. Upon selecting a type, the list will be filtered.

Directory & Directory Shortcut

In addition to the directory in the settings, there is a shortcut along the bottom of the screen that opens the same page if you navigate through the menu.
Refer to the previous section (VVX 200/300/400 Models), as this process is the same for all Poly phone models.

Callers Shortcut

Refer to the previous section (VVX 200/300/400 Models), as this process is the same for all Poly phone models.

Additional Information

  • The above features will not work if you log into your extension via a hot desk phone; it will either not display the options, or the available options will not show any calls.
  • To access the administrative settings on your Poly VVX400, press the Home button, then select Settings > Advanced.