Symtom
When an extension is dialing a local number, the call is failing with a fast busy signal or Call Failed message in 8x8 Work for Desktop, or even with no error message.
Applies To
- 8x8 Work for Desktop
- Call Failure
Resolution
Initial Troubleshooting
- Try dialing the number from an offnet (non-8x8) phone network, in order to verify if the dialed number is a valid number.
Check Extension Provisioning
- Navigate to Home > Users > Edit.
- Click Edit for the extension you would like to verify.
- Under External calling permission, check Calling Country to be correct.
- Check that the External calling plan is set either to International or with Domestic.