System Requirements
- Operating System
- Windows 10 and newer
- MacOS 11 Big Sur and newer
MacOS 10.15 Catalina is no longer supported starting with 8.20
- Hardware Requirements
- 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
- 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
- 16 GB of available hard disk space (32-bit) or 20 GB (64-bit)
- Bandwidth
- Minimum 1.5 Mbps down/up (Cable modem, DSL, or better)
For a complete list of requirements, refer to the X Series Technical Requirements.
What's new in this release?
Version 8.36 published on 07/20/26.
The key features in 8x8 Work for Desktop v 8.36 are:
New sign-in options screen
- 8x8 Work Desktop now shows a clear pre-authentication screen with two labelled options: sign in via browser (SSO) or sign in with a username and password.
Command Palette
- Finding a contact, opening a channel, or starting an interaction used to mean stopping what you were doing. Command Palette lets you search and act from anywhere in 8x8 Work Desktop and Web using your keyboard, keeping you one keystroke away from whatever you need next.
- Open Command Palette using Cmd+Shift+K on Mac or Ctrl+Shift+K on Windows. Type to search contacts, rooms, or actions and select to go directly there. You can also switch themes or navigate to any part of the app from the palette.
Various fixes and enhancements
- The Check for updates option is now accessible from Profile → About on Work Desktop, in addition to Profile → Help, making it easier to find.area
- Accessibility improvements in the general area
Windows Users
8x8 Work for Desktop v 7.7, and later, provides two packages for Windows. The two packages are fundamentally different, using different deployment and update mechanisms. We recommend reading the following carefully before using either of them.
EXE Version for Per-User Deployment
The .exe version is meant for users that have their own machines and can install upgrades on their own without their company controlling the updates they install.
What to Consider
- EXE version will be installed to %LOCALAPPDATA%.
- Automatic updates are downloaded and installed for the user. (In previous versions, users were prompted to install the update.)
- No need for maintenance — Work for Desktop will keep itself up-to-date and secure.
- Work for Desktop will check for updates every time the user signs in or once every 24 hours. Users can also check for updates manually. The updates are downloaded in the background without user intervention
- If there is an update to be installed, Work for Desktop will apply the update automatically when the user signs into Work for Desktop. If the user has not installed an update three days after it was downloaded, they will see a Relaunch to Install banner. They can click the link and install the update.
MSI for Machine-Wide Installation
The Windows Installer file (MSI) package installs 8x8 Work for Desktop machine-wide to the Program Files folder. By installing in the Program Files folder, it can be used by multiple users on one computer.
This package is best for companies that want to control the version that their users receive.
What to Consider
- Single installation on a machine that multiple users that use the computer can leverage.
- IT Admins are required to keep 8x8 Work for Desktop up-to-date and secure.
macOS Users
- Download and install 8x8 Work for Desktop for macOS (Intel) (DMG file).
- Download and install 8x8 Work for Desktop for macOS (M1, M2, M3 & M4) (DMG file).
By clicking to download above, you acknowledge and accept the 8x8 Terms of Use and (where applicable) the 8x8 Beta Services Terms of Use.