Why can't I download a Quality Management interaction in audio-video format?

Updated: 07/30/2024

Question

Why can't I download a QM interaction in audio-video format, even if my role has all the necessary privileges and access to all groups?

Applies To

  • SA/QM 5.9

Answer

If the video retention number of days is lower than the audio retention number of days, the interaction can only be downloaded in audio-only format. Attempting to download an audio-video interaction which has passed the video retention number of days will fail. In such instances audio-only download is possible. This is not a bug in the application, but expected behavior.