Question
Why is my 8x8 number not receiving SMS or OTP authentication requests?
Applies To
- 8x8 Work
- SMS
- US, Canada, Australia
Answer
Although there is no limitation from 8x8 as to what messages you can receive on your 8x8 number. However, there may be limitations on the side of the sender due to the underlying service used.
Some industries have more restrictions than others and may not support sending OTP to VoIP numbers, allowing SMS messages to be sent only to a mobile number.
Note: Additional Phone Numbers assigned to a user in the Voice basic settings section of their 8x8 user profile cannot send or receive SMS messages of any kind unless they are enabled for SMS. Only one phone number may be enabled for SMS in a user profile at any time.