Overview
In 8x8, Ring Groups are designed to ring multiple extensions simultaneously or in sequence. However, Ring Groups do not support call queuing, meaning callers cannot wait if no agents are available. To improve the caller experience, you can forward unanswered Ring Group calls to an Auto Attendant, which offers routing options like voicemail, announcements, or redirection to other destinations.
This guide provides steps to configure Ring Group forwarding to an Auto Attendant using the 8x8 Admin Console.
Forwarding Calls for a Ring Group
- Log in to Admin Console.
- Click Ring Groups.
- Click Edit (pencil icon) to the right of your Ring Group.
- Go to Call Forwarding Rules and click Edit (pencil icon) to enable call forwarding for the scenarios below. Then select one of the submenu options to choose which action will be taken in each case:
- Forward all calls
- Voicemail
- Selected User or Service:** **Type in the name of the user or service or enter the extension number.
- When the internet connection is down
- Voicemail
- Selected User or Service: Type in the name or number associated with an extension or enter an external number.
- When all members are busy
- Voicemail
- Selected User or Service: Type in the name or number associated with an extension or enter an external number.
- When no one in the Ring Group answers
- Voicemail
- Selected User or Service: Type in the name or number associated with an extension or enter an external number.
- Forward all calls
- Save and then Save your Ring Group
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