Deactivate a Desk Phone in 8x8 Admin Console

Updated: 12/15/2025

Objective

Deactivating a device in Admin Console.

Applies To

  • Admin Console
  • Devices

Procedure

  1. Log in to Admin Console.
  2. Select Users.
  3. To the right of the desired user, select Edit (pencil icon).
  4. Go to Voice Basic Settings.
  5. To the right of the user's listed device, select Deactivate.
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Additional Information:

Question: How do I delete a device from Admin Console?
Answer: Devices can only be deactivated in Admin Console, not deleted.