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Get Transaction IDs in 8x8 Contact Center

Updated: 09/06/2024

Objective

Find Transaction IDs in 8x8 Contact Center, both during and after a call.

Applies To

  • 8x8 Contact Center
  • Transaction ID
  • Agent Workspace
  • Analytics for Contact Center

Procedure

During a Call

  1. Log in to 8x8 Agent Workspace.
  2. While on a call, the Transaction ID is located at the bottom of the transaction Info tab.
  3. After ending the call, while in wrap-up status, the Transaction ID will still display in a tab at the top of the page until you close the tab.

After a Call

If the call has already ended, you can retrieve the Transaction ID from Analytics for Contact Center.
  1. Log in to your Application Panel.
  2. Select Analytics for Contact Center.
  3. Select Detailed Reports > Interactions.

  4. The Transaction ID of your calls appears on the far right side of the page.

Additional Information

Transaction IDs are used to track down details pertaining to a transaction (Calls, Email, Voicemail, Chat, etc.) within the 8x8 Contact Center platform. Transaction IDs are streaming details on the Agent User Interface during a transaction that is available during the following:
  • When the transaction is being offered to the agent. 
  • When the agent is processing that transaction and all the way till the end of post-processing after which it will disappear from the Agent User Interface and can be reviewed from reports that are available to supervisors.