8x8 Work Does Not Register Microphone or Video Hardware

Updated: 03/25/2024

Symptom

When attempting to start or join a meeting in 8x8 Work, the user sees an error which reads, "Video Error: Requested Device(s) was/were not found: Audio, Video."

Applies To

  • Work for Desktop
  • Windows

Resolution

Reinstalling your computer's Audio and Video device drivers may resolve this issue.
To reinstall your device drivers: 
  1. Right-click on the Windows key in your system tray and search for Device Manager.
  2. Expand the Audio Inputs and Outputs menu.
  3. Right-click on each of the items within this submenu and select Uninstall Device.
  4. Repeat this step for the following sub-menus: Sound, video and game controllers, and any submenus that relate to your Camera or Web Camera hardware.

Cause

This issue can occur when the device drivers need an update.