Generate Contact Center API Tokens

Updated: 07/03/2024

Objective

Locate and generate Contact Center API Tokens in Configuration Manager for Contact Center.

Applies To

  • 8x8 Contact Center
  • API Tokens

Procedure

View the Token

  1. Log in to Configuration Manager for Contact Center.
  2. From the left menu, select Integration.
  3. Select API Token.

Generate a New Token

  1. Generate a new token by selecting New Token.
  • Clicking New Token will update the API token.
  • There is no confirmation prompt.
  • If you update the token all integrations using this API  token will  also need to be updated to match.
  • There is not an undo option to this action.

Additional Information

Basic Authentication

Uses a request header where the credentials are a Base64 encoded string of the tenant name and token joined by a single colon, e.g., tenantname:token.
Authorization: Basic <credentials>