Objective
Configuring and using multi-factor authentication (MFA) in 8x8 X Series.
Applies To
- 8x8 X Series
- Login Security
Procedure
Multi-factor authentication adds an extra layer of security to protect your 8x8 user accounts. 8x8 supports e-mail, SMS, and authenticator apps (e.g., Google Authenticator, Authy, Okta Verify) as second authentication factors.
Customer administrators can opt to make multi-factor authentication mandatory for their users.
Note: Making this change will enable multi-factor authentication for all users, company wide. It is not possible to enable it for individual users.
- In 8x8 Admin Console, click Identity and Security.
- In 8x8 Authentication, enable Multi-factor authentication for all users, set the frequency at which user MFA will be checked, and save your changes. The frequency can be set from 1 to 90 days, or Always (every login).
- Once this enablement is completed, all users will be required to configure a second authentication factor during their next login.
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Important: This configuration only applies to logins using 8x8 Authentication. Users logging in with organizational credentials via Single Sign-on Integration (e.g, Okta, Azure/Entra AD) are not prompted for 8x8 MFA. Tip: To avoid user confusion and improve security, consider whether you need both 8x8 and 3rd party authentication enabled. Administrators always have access to 8x8 authentication as a back-up in the event of a misconfiguration with 3rd party SSO. |
Additional Information
It is possible to have the same phone number and email address configured to multiple different logins to receive Multi-Factor Authentication codes.
If your multi-factor authentication is enabled, you will need to complete the verification process to log in to the downloaded app. If you need to reset this, please contact your system administrator.