Are SMS reports available in Analytics for 8x8 Work?

Updated: 06/04/2024

Question

Are there any reporting options for SMS activity in Analytics for 8x8 Work?

Applies To

  • Analytics for 8x8 Work
  • SMS

Answer

Currently, reporting options in Analytics for 8x8 Work are limited to call activity and endpoint availalbility.

Additional Information

Archives of IM/SMS messages can be generated through Audit Management in Admin Console by users with sufficient privileges. For more information, see Audit User Conversations in 8x8 Admin Console.