How do I pay my 8x8 bill?

Summary

Applies To

• Billing
   

Billing Overview

• Auto-Pay Date: 2nd of every month
• Grace Period: Until the 15th
• Late Fee: $10 after the 15th
• Risk of Service Suspension: Yes, if payment is not received by the 15th
   

Credit Card & ACH Auto-Pay

• Your monthly bill is automatically charged to your credit card or ACH bank account on file.
• Payments that process successfully appear in your next month’s statement.
   

ACH Declines

• If an ACH payment declines, you must update your payment method to a credit card.
• ACH is not accepted for past-due balances.
   

Updating Your Credit Card

• If your account is not past due, you can update your card by logging into your 8x8 account.
• For full steps, see the article Updating Your Credit Card.
   

Why do I see a CyberSource payment page?

• 8x8 uses CyberSource, a secure third-party payment processor.
   

Making a Payment Anytime

• You are on credit card billing, and
• You have an open (unpaid) statement.
• You have the correct role/permissions to access the Billing section. **If you don't have the correct permissions, your system administrator will need to follow the steps seen in the article Unable to Access Billing Tab to grant you access.
   

How to Make a Payment/Pay Your Bill

1. Log in to the Billing Portal
2. If an open statement is available, select 'Pay Now'.
3. Choose the bill(s) you want to pay.
   1. Note: You cannot pay future billing periods in advance.
4. Select Pay by Credit Card and follow the prompts.