Overview
Microsoft recently introduced new authentication requirements in a Security Update, which changes how 8x8 Voice for Microsoft Teams requests and maintains permissions.
If you previously enabled the Auto Sync before September 2, 2025, then a Microsoft Global Administrator must follow the simple Auto Sync re-enablement procedure below before September 15, 2025 to ensure that your 8x8 Voice for Microsoft Teams service continues to run smoothly.
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Note: This procedure will not affect user operation in any way. However, changes made to Teams user profiles in 8x8 Admin Console during the procedure will not be synced to the Voice for Teams admin portal until it is completed.
Also: If needed, you can review specific details about the changes Microsoft is implementing in an external copy of their announcement, here. This message was originally presented in your Microsoft 365 Message Center. |
Applies To
- 8x8 Voice for Microsoft Teams
- Microsoft Teams
- Auto Sync
Procedure
In compliance with Microsoft security requirements, the process below will re-authorize 8x8 Voice for Microsoft Teams in your Microsoft 365 environment, and is expected to take less than two minutes.
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IMPORTANT
The procedure below must be performed by a Microsoft Global Administrator.
Also: If you have multiple Microsoft login IDs and/or tenants, be sure to log into the 8x8 Voice for Microsoft Teams admin portal using the appropriate credentials. |
- Log into the Voice for Teams admin portal with your Microsoft Global Administrator credentials.
- In the Services > Teams tab, click on the Auto Sync toggle switch to turn the feature Off (gray).
- In the confirmation popup window, click Confirm.
- Click on the Auto Sync toggle switch to turn the feature back On (blue).
- In the Authentication Required popup, click Proceed.
- Select or log in with the appropriate Microsoft Global Administrator account to authenticate your action with.
- Note that you may need to supply your password and/or authentication code.
- Click Accept in the Permissions requested popup.
- Click Sync Now - Changes Queued in the Manual Sync Required popup.
- The Sync Now button should display Syncing. If it doesn’t do this automatically, just refresh your browser page.
- This required re-authentication procedure will be complete once the sync process is finished, and the white Sync Now button with a green check mark is displayed.