Get Support
8x8 Status
My Services Express Jitsi as a Service 8x8 Connect 8x8 Work for Web
8x8 Community

How to enable a user for the Voice for Microsoft Teams integration

Updated: 08/14/2025

Objective

How to enable a user for the Voice for MS Teams.

Applies To

  • Admin Console
  • Voice for Teams admin portal

Procedure

  1. Verify Licensing and Group Membership.
https://docs.8x8.com/8x8WebHelp/8x8-voice-for-microsoft-teams-admin/Content/ms-teams/overview.htm#Requirements
  1. Ensure the user has an active Microsoft license assigned, does not have Microsoft Calling Plan assigned, and is added to the appropriate Active Directory (AD) group. Note: Group assignment is only required if Large Tenant Mode is enabled. If Larger Tenant Mode is disabled, all users will automatically be included in the sync.
  2. Go to Voice for Teams Admin Portal.
  3. Use the "Sync Now" option in the Voice for Teams Admin Portal. The sync will take few mins to complete.
    Sync Now.png
  4. To check if the users have been successfully pulled in to the Voice for teams admin portal.
  • Click Users.
  • Click on the triangle icon on the left of any user to expand.
  • Click on the "Select a User" dropdown.
  • Scroll through the list to verify that the desired user appears.

    Users.png
  1. Edit the User(s) in the 8x8 Admin Console and slide the 'Enable MS Teams Integration' toggle switch to the right (it should turn blue), then click Save.
  2. Allow Time for Registration (Do Not Sync Again).
  3. Wait approximately 10 minutes after enabling the user. The user should automatically register and appear in the Voice for Teams Admin Portal.
  4. If you have the Auto Sync enabled in the Voice for Teams Admin Portal, a sync will automatically be initiated. If not, you will need to manually run a Teams sync again using the Sync Now button.
    AutoSync.png