Objective
Export your Support Case history from the 8x8 Support Portal.
Applies To
- 8x8 Technical Support
- Case History
- 8x8 Support Portal
Procedure
If you need to export your case history to a CSV, you can do so through the Support Portal. Case history exports are limited to the first 10,000 cases listed.
Note: System administrators have the ability to view all cases created by themselves and all end users on the account. End users are only able to view their own cases.
- Log in to your 8x8 Application Panel.
- Select My 8x8.
- Select Help.
- This view defaults to Open Cases. Note: Users with Primary or Secondary Administrator privileges will see all cases for all users across your company.
- To see closed cases or your personal cases, click the arrow in the header above the list to choose another view.
- Select Export CSV to create a CSV of your case history.