All direct 8x8 customers can view their monthly recurring billing statements on our billing portal by the 3rd of each month. This statement provides a comprehensive summary of service charges and allows you to access and download detailed bills and usage charges.
Note: Only customers approved for payment terms are "invoice billing" accounts; their designated contacts receive a summary invoice via email for payment by their accounts payable team.
Prerequisites for Accessing Your Bill
To successfully view your billing statement, ensure you meet the following requirements:
- Permissions: You must log in as a Billing Admin or Primary Admin.
- Cycle: Statements are generated monthly based on your specific billing date.
Key Components of Your 8x8 Billing Statement
Your PDF statement contains several sections to help you understand your charges. If you prefer a video reference, you can watch it here.
Account Summary & Dates
- Statement Date: Located under the "8x8 Monthly Statement" header, this indicates the month being billed (e.g., billing for August services and July usage).
- Due Date: Found in the Summary section; note that this is different from the Statement Date.
- Previous Balance: Shows any unpaid balances carried over from previous cycles.
Charges and Adjustments
- Recurring Charges: Shows the fixed subscription fees for the current billing period.
- Adjustments: Lists any debit or credit adjustments, such as contract buyout fees, late fees, or account credits.
- Payments Since Last Bill: Displays a total of all payments made since your most recent statement was generated.
- Total Due: The final amount owed for the current billing period.
Usage and Taxes
- Call Usage Summary: Breaks down minutes used.
- In-Network: Calls between 8x8 lines (always free).
- International: Calls to or from different countries, which may incur charges based on your plan.
- Taxes & Fees: Shows local and state-mandated taxes (e.g., E911 fees, Universal Service Surcharge) based on the physical location of your services.
Understanding Taxes and Fees
Your 8x8 invoice includes various government-imposed charges:
- Sales Tax: Federal, state, and local taxes based on your Service Address. These rates fluctuate based on jurisdiction and tax law changes.
- Universal Service Fund (USF): A fee to recover costs associated with federal and state universal service programs.
- Emergency Services (E911): Fees mandated by local governments to support emergency dispatch infrastructure.
- E911 Service Fee: A monthly recurring fee charged by 8x8 (not a tax) to recover the direct costs of providing E911 service.
- E911 Tax: Any tax assessed by state or local authorities to fund emergency service programs.
- Regulatory Recovery Fee (RRF): A monthly fee charged by 8x8 (on a per-extension basis) to help defray the costs of complying with government mandates and programs like local number portability.
To learn more about the specific fees and charges, refer to these related articles:
- US E911 Service Fees and Taxes
- 8x8 SMS and MMS Usage-Based Billing
- How are international charges incurred with SIP Trunking?
- How is Contact Center per minute Usage charged?
How to Review and Download Your 8x8 Bill (PDF & CSV)
Follow these steps to access your monthly billing history, download PDF invoices, and export granular usage or service summaries. Alternatively, you can watch the how-to video for this information.
- Log in to the 8x8 Application Panel.
- Click the My 8x8 icon or access the Support portal.
- Select Billing Statements or click the Billing section in the top navigation bar and select Statements.
- In the Statement History section, locate the desired billing period.
- Click View Invoice for a detailed breakdown of all charges and services.
- To download, select one of the following options:
- Download PDF Bill: Your official billing statement for accounting and review.
- Download Usage (CSV): Detailed service usage data.
- Download SMS/MMS Usage (CSV): Specific usage for text and multimedia messages.
- Download Service Summary (CSV): A summary of your services for further analysis.
Frequently Asked Questions (FAQs)
Q: When are my billing statements available?
A: Monthly statements are generally available on the billing portal by the 3rd of every month.
A: Monthly statements are generally available on the billing portal by the 3rd of every month.
Q: Where can I see charges for a specific Extension?
A: Please refer to the Charges for Specific Extensions knowledge base article on the 8x8 Support Portal for detailed instructions.
A: Please refer to the Charges for Specific Extensions knowledge base article on the 8x8 Support Portal for detailed instructions.
Q: Why did I receive an "Access Denied" error when trying to view my statement?
A: This usually means your user profile does not have the necessary permissions. You must be logged in as a Billing Admin or Primary Admin. See the Access Denied to view Billing Statement article for troubleshooting.
A: This usually means your user profile does not have the necessary permissions. You must be logged in as a Billing Admin or Primary Admin. See the Access Denied to view Billing Statement article for troubleshooting.
Q: Which address is used to determine my sales tax?
A: Taxes are based on your Service Address on file with 8x8.
A: Taxes are based on your Service Address on file with 8x8.