Objective
Successfully submit a Wrap Up (Transaction) Code after ending an interaction in 8x8 Contact Center.
Applies To
- Agent Workspace
- Contact Center
Procedure
- Select the desired Wrap Up Code by clicking the relevant radio button.
- Submit the Transaction Code selection by clicking Wrap up.
Note: If an agent selects a Wrap Up Code by clicking the radio button, but does not click Wrap up, the transaction will show up as N/A or [null] as the Wrap Up Code on various reports.