Send a Notification Message from 8x8 Agent Workspace

Objective

Applies To

• 8x8 Agent Workspace

Procedure

1. In 8x8 Agent Workspace, select Show Notifications.
   
   
2. Click into the text field to type your message.
   
   
3. In the Group list, select your agent group, or select All if you are a supervisor and want to send the notice to all your agent groups. You must select at least one agent group before you can send the notice.
4. In the Priority area, select the priority level of the message, or select Pop-up. Note: If you select Pop-up, Agent Workspace displays the notice as a pop-up message that disables all recipients' tools until the agent selects the message box and clicks Close.
5. Select Send to send the notice.

Additional Information