Symptom
Unable to log in to Hot Desk. The following message appears: "Unable to Hot desk, Contact system administrator".
Applies To
- 8x8 Admin Console
- Hot Desk
Resolution
Attempt one of the following troubleshooting steps to resolve.
- Disable Hot Desk in 8x8 Admin Console, then enable it again.
- Deactivate the device, then reactivate it.
- Try to change the Hot Desk device to see if it works with another device.
- Swap the extension of the Hot Desk login, create a new user, and assign it to Hot Desk.
- Make sure the extension you are trying to log in as is a Voice extension.
If the issue persists, Create a Case with 8x8 Support.