Overview
8x8 devices—such as desk phones and adapters—use either a MAC-based password (assigned after activation) or a manufacturer default password (for unactivated or factory-reset devices). This article explains:
- How to find Device Admin Passwords and User Web GUI Passwords
- When MAC passwords vs. default passwords are used
- How password behavior changes after activation
- Device models affected by the July 14, 2025 user-password update
Default passwords for all supported manufacturers
1. Password Types
MAC Password (Device Admin Password)
Used when the device is:
- Activated for service with 8x8, or
- Running Poly firmware UC 4.0 or later
Once activated, the device stops accepting the manufacturer's default password.
The MAC password can be retrieved only in the 8x8 Admin Console.
Manufacturer Default Passwords
Used when the device is:
- Not yet activated, or
- Factory reset and not reactivated, and
- Running Poly firmware earlier than UC 4.0
Default Admin Passwords by Manufacturer
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2. Viewing Device Information & Passwords in 8x8 Admin Console
Account admins can view the device model, MAC Address, activation status, assigned user, and both Device Admin Passwords and User Web GUI Passwords.
How to Retrieve Device Admin Passwords
Devices section
- Log in to 8x8 Admin Console
- Navigate to: Home > Setup > Devices.
- Click View Device Report next to the device
- Click the eye icon to reveal the password
Retrieving Device Passwords
Method 1 — User profile
- Go to Home > Setup > Devices
- Select View Device Report
- Find the specific device and click the eye icon to review the password
Method 2 — User profile
- Go to Home > Users
- Select a user (do not click Edit)
- In the right-side panel, scroll to View basic settings
- Click the eye icon to reveal the device password
Device Report Terms
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Device passwords always appear hidden (●●●●). Use the eye icon to reveal.
3. User Web GUI Password Updates (Effective July 14, 2025)
Beginning July 14, 2025, User Web GUI passwords on certain devices now match the Device Admin Password.
Key details:
- This password alignment is not automatic, except under specific conditions (below).
- The process to retrieve passwords has not changed—they are obtained from the same Device Report.
When User Passwords Update Automatically
User Web GUI passwords become updated to match the Admin password when:
1. Manual User Profile Changes
Any change saved by a customer admin to a User profile in Admin Console triggers the password update.
2. 8x8 Support Actions
Bulk or individual password updates performed by 8x8 Support.
Device Update Behavior
Once the new device profile is sent:
- The device updates automatically when it becomes idle.
4. Affected Devices (User Password Alignment)
These models now (or soon will) share the same password for both Admin and User Web GUI login:
Poly
- Edge E
- Edge B (planned, not yet implemented)
- CCX
- SoundPoint
- SoundStation
- VVX
Poly DECT
- VVX D230
- Poly Rove
Obi ATAs
- All models
5. Summary: Which Password Should You Use?
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FAQ
Q: How to Reset/Edit MAC Address on a Device?
A: To do this, you will need to deactivate and reactivate the device.
Q: How to find a device's IP address using the 8x8 admin console?
A: The device ip address is not stored in the Admin Console, only the MAC address. To find your device's IP address, you can use your device's network settings (look under Wi-Fi or Ethernet details), use the command prompt on a computer (
ipconfig), or visit a website like whatismyipaddress.com for your public IP. The method depends on whether you need your internal (private) IP or your external (public) IP.