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Deactivate a User in 8x8 Admin Console

Updated: 07/08/2025

Objective

Deactivate a user in Admin Console.

Applies To

  • Admin Console

Procedure

  1. Log in to 8x8 Admin Console.
  2. Select Users.
  3. Search for the user you wish to deactivate.
  4. Select the 3 dots on the right-hand side of the user's details.
  5. Select Deactivate user.
    clipboard_e5ba32b7b73a9ffb5a371c612aa5eecaf.png
  6. To confirm the change, select Continue in the confirmation pop-up window.
     
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Note: If a user is deactivated, you will not be able to adjust the configuration settings, such as call forwarding. Your options would be to reactivate the user or delete the user.