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285 results for overhead paging
To configure a Valcom V-9970 overhead paging system for 8x8 services, ensure that the DIP Switches 1 and 2 are turned ON. Find the full list of steps here.
To configure a Viking PA-30 overhead paging system for 8x8 services, Turn ON DIP Switch 1 and connect the RJ11 cable to an 8x8 adapter. Learn more here.
To configure a Viking PA-15 Overhead Paging System for 8x8 services, move the FXS/FXO Switch to FXS and leave DIP switches 1-10 in default settings. Learn more.
To configure Viking PA-2A overhead paging system, turn on DIP switch 4 and connect the phone line to 8x8 adapter. Learn more.
Trying to configure a Bogen TAMB2 Overhead Paging System for 8x8 services? Learn how to do so with our detailed instructions and visual illustration here.
You need a Universal Telephone Interface like Valcom V-9970 to configure your Valcom V-2001A overhead paging system for 8x8 services. Learn more here.
To create a Paging Group in Admin Console, navigate to Paging and select '+ Create Paging Group', on the top right of the page. Learn more here.
Before activating your analog fax, voice, or overhead paging device, ensure that the device is added to your account in Admin Console. See how you can activate your ATA device here.
You need a Universal Telephone Interface, such as a Valcom V-9970 to configure a Valcom V-2001A, with a Feedback Eliminator Valcom V-9964. Learn more here.
If you are trying to send a multi-page internet fax and not able to send a fax, check the restriction and limitations here. Learn more to resolve this issue.
If Internet Fax Fails to Send fax in 8x8 Work, check the limits and restrictions of the service. Learn more about the limitation and restrictions.
To fix Internal Conversion Error, ensure the attachment compatibility by checking 8x8 Internet fax supported file types. Learn more here.
Generate Post Call Survey results "detailed-reports-survey" report using the 8x8 Contact Center Historical Analytics Detailed Report API.
You can clear your browser caches and cookies by pressing the Ctrl+Shift+Del keys together. You must not uncheck Website Files. Learn more here.
You must log in to 8x8 Work for Desktop and click on the Fax option to send Internet faxes. You can also customize the fax cover sheet. Learn more here.
Determine whether an Obihai 300 is in a good working status.
Looking for help? Learn how to ask our AI-powered chatbot any question about 8x8 products and services, from setup and configuration instructions to issue troubleshooting.
A factory-installed device certificate is required to provision an AudioCodes ATA adapter or to recover it after a factory reset. Learn more here.
If you close a Chrome browser and delete all running processes, it can restore the call audio and video quality, without restarting 8x8 Work. Learn more.
Learn how to integrate an Algo Video Intercom with 8x8 services.
You can pair a Yealink W52P DECT handset with a base station by following the LCD screen prompts. Learn how to pair the handset here.
Are you trying to install 8x8 Contact Center for Microsoft Dynamics? Ensure you have admin access to Microsoft Dynamics. Learn more here.
Admin Console is the tool through which you set up your 8x8 Work phone system. Learn how to log into Admin Console here.
Do you need to know how 8x8 Hot Desk works, which password is used to log in and out of Hot Desk or other questions about Hot Desk? Read the Hot Desk FAQs here.
Look here for information on how to set up and use your 8x8 Contact Center Global service, including user guides, reference manuals, and more.
Porting a telephone number to 8x8 will always require a request to be sent to the current service provider for approval. This request can only be sent once the correct porting documentation has been provided to 8x8. Each country will require different paperwork to be completed; most will require a Letter of Authority or LOA, and some countries will require additional documentation.
To configure an untangle firewall, navigate to your untangle device IP address, and log in with your credentials. Read more for more information.
To customize the fax cover page in 8x8 Work Desktop, click fax, then create a new fax and edit the cover page. Learn more here with step-by-step guide.
How to enable the regular access to the computer microphone with the Firefox browser when using Agent Workspace Softphone.
You can reset your Poly phone to its factory default settings by going to Administration Settings from the Home key. Learn more from the steps given here.
You can update billing information in the Support Portal by registering a new credit card with the updated information. Learn more here.
The 8x8 Customer Portal (My 8x8) is your personalized space to ask questions, connect with 8x8 Support, manage cases and billing, and even shop for new phones and service. Learn more here.
Rebooting and resetting your phone restores the device to its default state and erases all personalized settings and configurations. Learn more here.
To set up Outbound Caller ID in 8x8 Admin Console, you need to log in as an administrator and navigate to the Caller ID section. Learn more here.
To create a user profile in the 8x8 Admin Console and assign extensions to users, navigate to the Users page and click Create User. Learn more here.
8x8 Single Sign On (SSO) allows users to sign in to both Salesforce and 8x8 extension simultaneously with Salesforce login credentials. Learn more here.
8x8 uses a third-party vendor for credit card capture to keep cloud payments secure.
If you're unable to get access to the Billing Statement, review these options for assistance.
If you are unable to enter a provisioning URL on the phone tab's upgrade section because the page is blank, you must change the URL. Learn more here.
To setup Obhai off-hook auto-dial, connect your device with power, internet and phone port on the back of the device. Find the full list of steps here.
To set up extension-to-extension dialing in Admin Console, navigate to the List of PBXs at the bottom of the page and click Edit. Learn more here.
To assign and unassign numbers in Contact Center, log in to Configuration Manager as an administrator and navigate to Channels. Learn more here.
Poly Edge E400/E450 desk phones have a unique line key and screen configuration. This article shows the order in which line keys are configured.
Increase the maximum time in the Interdigit Short Timer on the Cisco Web GUI by going to Control Timer Values. Learn how from the list of steps given here.
Transaction IDs are used to track details pertaining to a transaction within the 8x8 Contact Center platform. Learn how to find them in 8x8 Contact Center here.
To add internet fax capabilities to a user, navigate to Users, go to Fax notification settings and select a number to use in Fax Number. Learn more here.
Are you unable to activate your Cisco 504G and 303 Phones? It could be due to the firmware being incompatible with the new Certificate. Learn more here.
To run call log reports in 8x8 Admin Console, click the arrow next to the User Profile icon in the top right corner of the page. Learn more.
Learn more about Account Settings and User Settings for migrated services from the Admin Console Administrator Guide for Migrated Services here.
To reset your 8x8 Work password, simply click "Forgot Password?" on the login screen. Learn full steps here.
You will first need to pair the replacement handset to the base in order to enable Embedded Web for Web Administration Interface access. Learn more here.
You can pay your monthly bill, which is due on the second of every month, through a credit card, a bank account debit, or a cheque. Learn more here.
To add individual contacts or a list of contacts to the directory, go to the User page and click Create user or Bulk Upload respectively. Learn more here.
The date and time displayed on the desk phone will flash if the SNTP time server address isn't set right or DNS settings aren't configured properly. Learn more.
Disabling SIP-ALG is an essential part of configuring the firewall on your router. Routers sold by 8x8 come preconfigured with ALG disabled. Learn more here.
To swap phone numbers between users or between services, click the X that corresponds with the number you would like to move. Learn more from the steps here.
To configure Microsoft Azure SAML 2.0 SSO for Admin Console, begin by adding 8x8 8x8 Work from the gallery to your list of SaaS apps. Learn more.
Transfer a number from your former service provider to 8x8. To transfer a number to 8x8, click Phone Numbers in 8x8 Admin Console. Learn more here.
This article explains the basics behind your 8x8 statement
There are a couple options to fix your phone when it displays the wrong time and date. You may have to reset your phone's password or IP address. Learn more here.
You can manage Call Recordings by logging into 8x8 Admin Console. Learn how to Download Recordings or Delete Call Recordings from the steps listed here.
Poly, Cisco, Panasonic, Yealink, Obihai, etc., have certain models of handsets that are compatible with Admin Console.
To generate a users report, click Users and navigate to the Generate button to download a CSV file. Learn more here.
Rather than change the primary admin info, it is advisable to simply add a new admin user by going to Company Settings, then the Admins page. Learn more.
If you are a 8x8 Work Edition or X Series user, you can set a passphrase for your account through your My 8x8 Support portal. Learn more here.
Unable to log in to Admin Console from the Application Panel? Clear cache, cookies, and temporary data from your system. Learn more here.
Account suspended due to late payment? Log in to the My 8x8 Support portal to make a payment. Learn more here.
8x8 users can view their billing online in the Support Portal. To update the credit card, click My 8x8 in the Application panel. Learn more.
This process covers the steps needed to contact our teams for any payment inquiries for our Invoice or ACH customers.
Want to add Licenses to your 8x8 Express Account? Log into 8x8 Express Manager and click on Billing Information. Learn more from the step-by-step guide here.
You can disable IM or SMS messaging functionality for users by creating new profile policies. Learn the step-by-step process here.
Faxing has known limitations when implemented as a Fax over IP service. These limitations are technology-based and industry-wide. Learn more here.
To import 8x8 contacts to the Poly desk phone, press the Home button on your Poly device and go to Directories. Learn full steps here.
When your 8x8 extension and user profile were created, you would have received your 8x8 Work username and password via a welcome email. Learn more.
To access the web GUI of a Cisco 8800 Series phone, go to Network Configuration by pressing the Cog button to access settings. Learn more from the guide here.
To block calls from certain numbers for an extension, expand the Call forwarding rules section and disable forwarding. Learn more here.
Are you new to the 8x8 Support Knowledge Base? You can contact 8x8, chat with Support, and more. Learn how to navigate the site with this guide.
Download the Outlook plugin for 8x8 Work and access productivity features such as ease of use, integration with 8x8 Video Meetings and more.
Does 8x8 Work for NetSuite integration show the error: NetSuite authorization token is no longer valid? Learn how to resolve the issue here.
As a user, you can activate a VoIP desk phone by logging in to 8x8 Manager Express as the system administrator. Learn the step-by-step process here.
To access the web interface of the Panasonic DECT wireless IP phone, Embedded Web must be turned on. Click here for full steps to access web GUI.
Adjusting local SIP ports is done when disabling Strict Register on a Fortigate router to fix NAT configuration issues. Read more on adjusting local SIP ports.
To prevent calls from routing to voicemail in Admin Console, go to Call Forwarding Rules to enter a number associated with an extension. Learn more here.
If you get the error, "Error Saving user. Failed at fax." when attempting to save a user, assign the phone number to a new user to fix the issue. Learn more.
To view call history from the Poly desk phone, go to the main menu of the Poly device by pressing the home button, and then select options. Learn more.
Customers who port numbers away from 8x8 find other users/contacts, also on the 8x8 platform can no longer call the ported numbers.
To download call recordings in 8x8 Work for Desktop, navigate to Call Recordings and click More Options and select Download. Learn more here.
Getting Registration Handler, down for maintenance, or authentication error when attempting to contact support or view cases? Contact 8x8 Support for help. Learn more here.
8x8 Work for Web is a web browser version of 8x8 Work Desktop software. Learn more about when 8x8 Work for Web is recommended and how to use it.
To configure ZyXELL ZyWALL USG-50 or USG-20 for VoIP service, access the ZyWALL USG-50's web interface and then go to Configuration. Learn full steps here.
You can easily create a Support case through the 8x8 Support portal by clicking the Get Support button in the upper right corner. Learn more here.
To add missing words from the dictionary to Speech Analytics, log into Speech Analytics and add a new Topic or Topic Category. Learn more from the steps here.
You can activate your desk phone in 8x8 Admin Console by plugging it to an Ethernet connection and following the onscreen prompts. Learn more here.
Use Otto, the 8x8 Support Virtual Assistant, to find walkthroughs and solutions, and connect to 8x8 Support from the Admin Console portal.
To start the installation process, log in to NetSuite with an account that has NetSuite administrative access rights. Learn more here.
You must log in to 8x8 Work Analytics and click the Header Menu to schedule an email report. Learn the step-by-process here.
Some Poly phones let you create a custom background image on your phone display. Learn how to set a custom background image here.
You can use a downloadable template as a guide for drafting your own Ownership Consent Form. Learn more here.
When you make outbound calls, Anonymous name displayed on the recipient's phone, then press the Menu button, Select User Preferences. Learn more here.
To connect Poly VVX Sidecar, connect the base stand to your Sidecar at the same angle as your phone’s stand. Learn more here.
To assign user services and extensions to an individual profile in 8x8 Admin Console, select a service license for the user. Learn more here.
You can review case status or see the case details once you have created one through the 8x8 Support portal. Learn more here.
If the inbound caller appears as unknown in 8x8 Work for Netsuite Integration, navigate to Customization and click on SuiteBundler. Learn more here.
WinMTR is a Windows clone of MTR, a Linux/Unix utility that combines Ping and Traceroute functions into an easy-to-use-function. Download WinMTR here.
Provides troubleshooting tips for identifying why calls are disconnecting from a Network Engineering standpoint.
To set up a schedule for special events or holidays, click Home within Configuration Manager for Contact Center and select the Schedules tab. Learn more from the steps here.
This article shows how to factory reset and provision OBi300 and OBi508 ATA adapters to work with 8x8 service.
8x8 Work customers using Unlimited or Global extensions can communicate via SMS over any 8x8 Work platform. Learn about frequently asked questions here.
This article gives the most common details requested on the Supplier Forms asked by new customers in order to set up 8x8 in their accounting systems.
To provision a third-party phone for 8x8 service, begin by checking your device for a valid, factory-issued device certificate. Learn full steps here.
LNP Services allows small business users to get assistance in porting numbers and handling any issues that may occur in the number porting process. Learn more.
Network Utility Results have ten categories, such as DNS Testing, Ping Test, NAT, Outbound Connectivity, and others. Learn more here in detail.
Web Callback API allows tenants to embed a button on their website that would allow visitors to request a call back from the application. Learn more here.
Streaming API is a set of functionalities to allow 8x8 Contact Center tenants to receive information about Agent status, Interaction updates, etc. Learn more.
The 8x8 Contact Center statistics reporting API is composed of a set of URIs that identify and request statistical data from the Historical Reporting database. Learn more here.
To configure a Facebook account as an 8x8 Contact Center social channel, a valid Facebook account with at least one page is needed. Learn more here.
If you are experiencing an issue where you see a blank page and the 8x8 Work for Freshdesk integration does not connect, this may be due to the email/password authentication being deprecated.
If an agent attempting to log in to Agent Workspace keeps getting a login prompt, clear cache and cookies.
You can filter out spam messages if the configuration option is set by an administrator with access to Configuration Manager for Contact Center. Learn more here.
You must log in to Configuration Manager for Contact Center and go to Agents tab to create a new agent. You can also use an existing agent account. Learn more here.
When a Hubspot user attempts to connect the 8x8 integration, they receive a permissions error preventing them from using it. Usually this will occur when the Contacts page is first launched after the user has installed the 8x8 Work for Integrations Chrome extension.
In July 2023, Multi-Factor Authentication was rolled our gradually for all Admin Console administrators. This change only impacts users who use 8x8 Authentication to access their 8x8 services.
Closed for a holiday or special event? Set a schedule and personalized offline message for your WebChat in 8x8 Contact Center.
To configure your phone settings for 8x8 Contact Center users, open Users from the Configuration menu. Learn full steps here.
Learn how to set up your Spectralink IP-DECT 400 phone in Admin Console for use with 8x8 services. For troubleshooting hardware, firmware, handset pairing, or other issues, you will need to contact an accredited Spectralink Professional Services provider.
If you do not have the Google Chrome browser installed on your Android device, you may see a blank screen that prevents you from logging in to 8x8 Work for Mobile. Learn how to resolve this issue here.
To create a new schedule for your Auto Attendant in Admin Console, go to Schedules under Auto Attendants and select Create Schedule. Learn more here.
To create a Call Queue, log into Admin Console, click Call Queues and select Create Call Queue. Learn more here.
Upload a new audio file to 8x8 Contact Center by logging in to Configuration Manager, selecting Audio Files, and uploading a new .wav file.
View quality score trends using a report in 8x8 Quality Management & Speech Analytics.
Resetting a user's password does not log them out of 8x8 applications. The user will need to enter their new password the next time they log in.
To change a user's site, click the checkboxes beside the user or users you wish to change the site of and go to site drop-down to select a site. Learn more.
To add or remove email recipients for 8x8 Contact Center Service Notifications, go to Service notifications - email addresses header. Learn more here.
8x8 offers API methods that allow you to send SMS Engage programmatically. In this tutorial, we will cover how to send a single SMS Engage: Send SMS Engage survey and multiple SMS Engage: Send SMS Engage surveys as batch in one command.
In 8x8 Admin Console, you can easily see the number of licenses that remain unassigned. Log in to Admin Console and select Licenses to view Unassigned and Total licenses.
You can enable agents to log in and out of call queues in Admin Console. To log in or out of Call Queues from a desk phone, dial 5 5 7 from an extension that is part of any call queue. Learn more here.
To configure Okta SAML 2.0 SSO for 8x8 Admin Console, open the Okta Admin portal and select Applications. Learn more here.