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When you make outbound calls, Anonymous name displayed on the recipient's phone, then press the Menu button, Select User Preferences. Learn more here.
All major carriers except ATT (which does not offer this service) can enable Caller ID (CNAM) on incoming calls for a monthly fee.
To block calls from certain numbers for an extension, expand the Call forwarding rules section and disable forwarding. Learn more here.
Are you experiencing spam or robo calls? Actions users can take include blocking numbers, using Auto Attendants, setting call forwarding rules, and reporting unwanted calls to the FCC.
In Admin Console you can block calls from groups of numbers for an individual extension. Edit the affected user and add a new call forwarding rule for partial number matches.
To change your outbound caller ID in 8x8 Work for Desktop, click on your profile icon, then click on the drop-down arrow to select an external caller ID. Learn more here.
To assign user services and extensions to an individual profile in 8x8 Admin Console, select a service license for the user. Learn more here.
To prevent calls from routing to voicemail in Admin Console, go to Call Forwarding Rules to enter a number associated with an extension. Learn more here.
Dialpad key shortcuts or star codes are shortcuts on the desk phone or in 8x8 Work, used to perform various actions. Learn how to use the shortcuts here.
This article provides information about 8x8 Engage, a product designed to match the specific contact center needs of customers who require a more flexible user engagement solution.
Learn about call forwarding rule priority in 8x8 Work.
To block anonymous calls for an extension in Admin Console, go to Users, click on Add new rule and select Anonymous callers. Learn more here.
To set advanced call forwarding rules, navigate to Call Forwarding Rules and click Edit to implement rules such as “Forward all Calls.” Learn more here.
Look here for information on how to set up and use your 8x8 Contact Center Global service, including user guides, reference manuals, and more.
Outbound caller ID can be configured in Admin Console by an admin. Learn more here about how caller ID works.
Provides troubleshooting tips for identifying why calls are disconnecting from a Network Engineering standpoint.
8x8 Contact Center for NetSuite offers multi channel integration with NetSuite, allowing you to set up quickly and combine the benefits of NetSuite with the capabilities of 8x8 Contact Center.
To view call history from the Poly desk phone, go to the main menu of the Poly device by pressing the home button, and then select options. Learn more.
US 8x8 Work customers using either X2 licenses or Unlimited or Global extensions are able to communicate via SMS (or texting) over any 8x8 Work platform. Learn about frequently asked questions here.