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36 results for 8x8 Network utility
To use the 8x8 Network Utility tool, obtain a Network Utility Key from our chatbot. Learn more about the requirements for using the tool here.
Before activating the Network Utility Tool, first you need to obtain an activation key, then you need to disconnect any active VPN connection.
All logs generated by the 8x8 Network Utility are located in a specific location based on your operating system.
For quick testing with the audio issues, download WinMTR and for longer-term testing for intermittent issues, download PingPlotter. Learn more.
Provides troubleshooting tips for identifying why calls are disconnecting from a Network Engineering standpoint.
Network Utility Results have ten categories, such as DNS Testing, Ping Test, NAT, Outbound Connectivity, and others. Learn more here in detail.
This document outlines the network best practices and service requirements essential for successful 8x8 and Fuze implementations, ensuring optimal performance, reliability, and quality of service for Unified Communications (UC) services.
To see if your network is ready for 8x8 Work, check your equipment setup or run a bandwidth test using 8x8's Network Utility Tool. Learn more here.
Find out all the technical requirements for X Series, including network requirements, considerations, and recommendations.
The network utility tool simulates phone calls to data centers and gives specific measurements of network performance. Download the tool here.
WinMTR is a Windows clone of MTR, a Linux/Unix utility that combines Ping and Traceroute functions into an easy-to-use-function. Download WinMTR here.
Want to know what are the domains on the Network Utility DNS used for? Find the full list the what the domains on the Network Utility DNS are used for here.
If you close a Chrome browser and delete all running processes, it can restore the call audio and video quality, without restarting 8x8 Work. Learn more.
The date and time displayed on the desk phone will flash if the SNTP time server address isn't set right or DNS settings aren't configured properly. Learn more.
If a Line Unregistered error displays on Poly phones, it could be due to Geo-Routing or TCP connection issues. Learn how to resolve the error here.
To export logs on a Poly phone, find the IP address of the phone, press the home button, then select settings. Learn full steps here.
Because HP has retired Poly's long-standing firmware server, 8x8 has replaced it with a new one. This new 8x8 server only allows whitelisted traffic, so to complete the Procedure below, customers must complete these steps.
See your billing statement by logging into the 8x8 Support Portal.
Streaming API is a set of functionalities to allow 8x8 Contact Center tenants to receive information about Agent status, Interaction updates, etc. Learn more.
Porting a telephone number to 8x8 will always require a request to be sent to the current service provider for approval. This request can only be sent once the correct porting documentation has been provided to 8x8. Each country will require different paperwork to be completed; most will require a Letter of Authority or LOA, and some countries will require additional documentation.