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If the inbound caller appears as unknown in 8x8 Work for Netsuite Integration, navigate to Customization and click on SuiteBundler. Learn more here.
Does 8x8 Work for NetSuite integration show the error: NetSuite authorization token is no longer valid? Learn how to resolve the issue here.
You must log in to Configuration Manager for Contact Center and go to Agents tab to create a new agent. You can also use an existing agent account. Learn more here.