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Blended interactions allow the configuration of agents so they can be offered combinations of different media types. In this guide, we will take you through the configuration for blended interactions, some different use cases, how you can report on them, and any current limitations. Learn how to configure this feature here.

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ICA Voice and Digital

ICA Voice Intelligent Directory

ICA

How to Use the Forward-to-Variable Destination Node with ICA

How to Check if an ICA Chat Tried to Handover to 8x8 Contact Center

How to Check if an ICA Chat Reached 8x8 Contact Center

How to Find the Conversation ID of an ICA Chat Session

How to Create a Snapshot on Cognigy

How to Check if Calls are Reaching the Cognigy Chatbot from the Voice Gateway

Configuring ICA Voice

ICA Voice and Digital

Configuring the 8x8 Extension for ICA

ICA Partner Support Process

Configuring an ICA Chatbot Using the Cognigy Chat Widget

ICA Resource Links

How to Check if an ICA Chat Tried to Handover to 8x8 Contact Center

How to Check if an ICA Chat Reached 8x8 Contact Center

How to Use the Forward-to-Variable Destination Node with ICA

Configuring ICA Voice

How to Find the Conversation ID of an ICA Chat Session

Quick Replies for Webchat

Configuring a Chatbot Using the 8x8 Chat Widget

Configuring the Agent Handover from Cognigy to 8x8

Blended Interactions Configuration and Use Cases for 8x8 Contact Center

How to Check if Calls are Reaching the Cognigy Chatbot from the Voice Gateway

How to Create a Snapshot on Cognigy

ICA Voice Intelligent Directory

How to Add a Contact to Your Intelligent Directory in Cognigy