This article provides information about 8x8 Engage, a product designed to match the specific contact center needs of customers who require a more flexible user engagement solution.
Learn more about Video Elevation for 8x8 Engage/XF Workspace, a feature designed to give customers the ability to solve issues first time.
This article explains why Inbound Calls to Contact Center Queues only ring the same two Engage agents repeatedly, and also provides the essential steps to take to ensure calls route correctly to everyone in the Queue.
This guide walks you through configuring and utilizing the 8x8 CRM API to block phone numbers specifically for Engage-only tenants.
This article is intended for administrators and explains where contacts and entities created in the Admin Console or Contact Center Configuration Manager are visible in Directory and Contacts views across Agent Workspace, Engage, and Work apps. It clarifies how visibility differs based on user type, and whether the user is inside or outside of an active call.