8x8 Community
If an Agent sees lost connection alert in 8x8 Agent Workspace, then check the ISP or network connection. Learn more here.
Transaction IDs are used to track details pertaining to a transaction within the 8x8 Contact Center platform. Learn how to find them in 8x8 Contact Center here.
To force log out an agent, log in to 8x8 Agent Workspace as a supervisor agent and select Menu, then Monitoring. Learn full steps here.
Are you getting the message, 'Maximum concurrent logins reached' while trying to log into 8x8 Agent Workspace? Learn how to resolve the issue here.
To make outbound calls manually, agent should select Work Offline Status, then select the Phone icon. Learn more here.
When 8x8 Contact Center agents receive a flashing indicator about inbound calls, the agent status may go offline. Learn how to resolve this issue here.
If the agent’s workspace displays the Start button but does not ring the agent's workplace phone, you must a case with 8x8 Technical Support. Learn more here.
How to enable the regular access to the computer microphone with the Firefox browser when using Agent Workspace Softphone.
When an agent receives voicemails on 8x8 Work, edit call forwarding settings. Learn more here.
This issue can occur when there is a sync discrepancy between the computer time and Internet time. To resolve, sync the computer time.
If you transfer a call to another queue in 8x8 Contact Center, the originating caller ID does not display.
If the Monitoring tab is grayed out in Agent Workspace, check to see if the affected agent is set as a Supervisor and that the proper permissions are enabled.
If an agent's account is locked, the agent will have to wait for the duration of the lockout period defined in the Contact Center Password Policy before they can log in or change their password.
Log in to 8x8 Agent Workspace through the Application Panel.
If an agent attempting to log in to Agent Workspace keeps getting a login prompt, clear cache and cookies.
If an agent is stuck on the login screen, force a log out of the agent.
In 8x8 Contact Center Agent Workspace, you can view Agent Status in the Contacts Directory. Use the filter options to refine your search by Group, User Status, Type, etc.
Understand the emergency call flow in 8x8 Agent Workspace.
Agents can accept voicemail interactions if they are assigned to an enabled voicemail queue and their status is set to Available.
To retrieve agent 8x8 Contact Center call recordings, log in to 8x8 Agent Worspace, click Menu, then Monitoring. Learn more steps here.