To create an Agent Status widget in Analytics for Contact Center, begin by selecting the Agent Status option. Learn more from the list of steps here.
Generate Post Call Survey results "detailed-reports-survey" report using the 8x8 Contact Center Historical Analytics Detailed Report API.
If the Customer Name is not populating in the Interaction Details report in Analytics for Contact Center in spite of having customer data in the local CRM, add a Check ANI node to your inbound phone script.
Contact Center Analytics was built to help capture ongoing transactions and is done through the Entered Column.
Learn about Analytics for 8x8 Contact Center reports and how to read the various sections.
Go to More Options or Settings to share your dashboard. Learn more about sharing your dashboard and setting your sharing parameter from the guide given here.