Get Help from Otto in 8x8 Admin Console

Updated: 09/26/2025

Objective

Use Otto, the 8x8 Support Virtual Assistant, to find solutions and connect to 8x8 Support from the Admin Console portal.

Need help with more than Admin Console? Otto is also available to all customers on the Knowledge Base and in the My 8x8 Support Portal, and provides help with all products and services from those locations. For more information, see How do I get help from Otto, the 8x8 Support Virtual Assistant?

Applies To

X Series
8x8 Editions
Admin Users
Admin Console

Procedure

Get automated answers and walkthroughs

To get started with Otto, click the chat icon in the bottom right corner of any page. The chat window will open, and you can simply enter a question for Otto to answer.

For the best results:

Enter one specific question at a time.
If trying to resolve an error message, enter the text of the error message.
Be specific about your query, but avoid entering account or user-specific info, such as a particular extension, phone, or case number, unless prompted.

Connect with Live 8x8 Support

When Otto can't provide the answers you need, it can connect you directly with 8x8 Technical Support for further assistance.

Move Otto in Admin Console:

If Otto ever gets in your way, you can move the chat icon on the right side of the Admin Console, either up or down.

Simply click the black dots and drag the bot out of the way.

What happened to the Help Center and the Admin Console User Guide?

All of the information previously available in the Help Center section of Admin Console is now provided via Otto.

A link out to the full Admin Console Web Help Guide is located here for your reference.