Overview
8x8 Resolve is a critical communications platform for reaching the right people instantly during an incident. You send a targeted alert across multiple channels — SMS, email, voice, WhatsApp, 8x8 Work desktop, and mobile push — and then track in real time who acknowledged and who needs help.
Applies To
- 8x8 Resolve
- CPaaS
What you can do
- Send incidents — Dispatch an alert to your whole organisation or a filtered group in seconds.
- Automate alerts — Build scenarios that trigger on a schedule, webhook, or inbound message, then branch and escalate automatically.
- Keep contacts in sync — Connect an HR system (Google Workspace, Microsoft Entra ID, Okta, or Workday) so your recipient list stays current.
- Monitor performance — Track delivery rates, acknowledgement rates, and response times.
Core concepts
- Dashboard — Live view of active incidents and a 30-day performance snapshot.
- Incidents — Alerts sent to recipients across one or more channels, with optional response tracking.
- Scenarios — Automated alert workflows that fire on a trigger and branch or escalate on their own.
- Contacts — Your recipients, managed manually, by CSV, or synced from an HR system.
- Analytics — Delivery, response, and channel performance over any date range.
- Settings — Message templates, channels, and sender identities.
Getting started
- Open the Dashboard to see active incidents and a 30-day performance snapshot.
- Click + Create Incident to send your first alert, or Launch Scenario to run a saved automation.
- Add or sync your Contacts so you have recipients to target.
- Set up message Templates and Channels in Settings.