Objective
Successfully submit a Wrap Up (Transaction) Code after ending an interaction in 8x8 Contact Center.
Applies To
- Agent Workspace
- Contact Center
Procedure
- Select the desired Wrap Up Code by clicking the relevant radio button.
- Submit the Transaction Code selection by clicking Wrap up.
Note: If an agent selects a Wrap Up Code by clicking the radio button, but does not click Wrap up, the transaction will show up as N/A or [null] as the Wrap Up Code on various reports.
Question: How can I change the wrap-up time for calls?
Answer: To change the wrap-up time for calls in 8x8, you must be a contact center administrator with access to the 8x8 Admin Console. Click here for details.
Question: How can I set a timer for status changes in a Contact Center?
Answer: You can't schedule status changes, but you can configure your wrap-up time.
Question: How to change a wrap code after being skipped in a queue?
Answer: You can't.