Managing Your Contacts for 8x8 Service Notifications

Objective

Applies To

• Service Notifications

Procedure

How You Can Be Opted In to Receive These Notifications

• If you use 8x8 Contact Center, you are automatically opted in.
• Your 8x8 account manager opted you in on your behalf.

How Your Notification Email Addresses Are Configured

• If you use 8x8 Contact Center, your notification email addresses are based on your configured maintenance email addresses. If there are no maintenance email addresses configured, the Contact Center admin email address will be used.
• If your 8x8 account manager opted you in on your behalf, the emails they provide will be used. You should only need to be opted in if you do not have Contact Center service.

How to Change Your Notification Email Addresses

• If you use 8x8 Contact Center:
  • Follow the instructions in this article:
    How to Configure 8x8 Customer Notifications
• If your 8x8 account manager opted you in:
  • Contact your account manager and request for them to modify the email addresses.

To change your 8x8 primary admin email address:

1. Log in to the Admin Console.
2. Click on the hamburger menu in the top left (three lines).
3. Click Roles & Permissions.
4. Click Assingments.
5. Click + Add More under the Role section on the left.
6. Scroll to until the Super Admin (default) Role appears.
7. Click on the Super Admin (default) Role.
8. Click Apply Filters.
9. Click on the user's name (in blue).
10. Continue below with step 5.

1. Log in to the Admin Console.
2. Click Users.
3. Find the Primary Admin user in the list.
4. Click on the pencil icon for that user.
5. Enter the new email address in the Email field.
6. Click Save.

How to Opt Out of Notification Emails