Salesforce Integration: SF pop in the SF tab or browser tab

Updated: 10/06/2025

Objective

 
with browserTab=true,
SF lightning and SF console, the panel will have the same behavior as classic mode.
Which means, for each page, the launcher will be showing up, and mapanel will pop as a separate browser window.
When Single match happens, or the user wants to manually trigger the record pop, it will pop in a different tab.
The intention of this is to support the SF lightning standard view. When the pop happens, user won't loose the work they are working on.
 

Procedure: 

Add the browserTab=true to the CTI URL
Example: https://cloud8.8x8.com/mashell/public/salesforce.html?env=salesforce&companel=vcc&vccmode=3&vccDomain=https://sso.8x8.com/login/vcc-na3&ssoMode=false&nextGen=true&browserTab=true
 
Results: 
Multiple windows tabs for SF will not close session. 
 
 
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